Email Flaming Behaviors and Organizational Conflict

Name Reference Resolution in Organizational Email Archives

Online communications provide a rich resource for understanding social networks. Information about the actors, and their dynamic roles and relationships, can be inferred from both the communication content and traffic structure. A key component in the analysis of online communications such as email is the resolution of name references within the body of the message. Name reference resolution re...

Classifying Organizational Roles Using Email Social Networks

Inferring Formal Titles in Organizational Email Archives

In the social network of large groups of people, such as companies and organizations, formal hierarchies with titles and lines of authority are established to define the responsibilities and order of power within that group. Although this information may be readily available for individuals within that group, the context this hierarchy provides in communications is not available to those outsid...

Email Filtering using User Response Behaviors

Email fails to be effective when user’s mailboxes are cluttered with both wanted and unwanted emails. In this paper, we investigate the incorporation of email user’s response behaviors to improve profile-based e-mail filtering. We build a system that collects information from user’s email interaction before clustering contacts into social network rings (SNR). Email classification is based on se...

Flaming Mame.